Next Generation 9-1-1

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NG9-1-1 builds upon digital IP networks that connect callers and Emergency Communication Centers (ECCs). NG9-1-1 will give the ability to ECCs to receive new forms of data such as text, images and location services. This will better enable ECCs to triage emergency situations and be interoperable with the public and first responders.

Many people at various levels of government have been working on NG9-1-1 implementations. Unfortunately, many of the systems used are not interoperable with other providers, creating a patchwork of loosely integrated systems. Standards are still being developed which will help solve this problem.

While many ECCs have added the ability for callers to send text, NG9-1-1 will eventually enable callers to interface with first responders as they do in other areas of their lives. Data and crash analytics can be sent automatically for AI assisted triage. Interoperability will ensure that all areas of first responders receive the same information and know how a situation is being dealt with, ensuring resources are allocated to their optimal locations.

The foundations of NG9-1-1 are fully redundant IP networks, whether deployed in the cloud or on-premise, GIS data that is accurate, current and meeting standards and an address management system that operates with the aforementioned. 

The CRTC has set a deadline of March 4, 2025 for all Canadian Public Safety Answering Points (PSAPs) to be compliant with NG9-1-1.

Our strategy consulting services help you determine all of your stakeholder requirements and develop a project plan to modernize your services to NG9-1-1 and beyond.